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How to drive adoption of your LegalTech investment and guarantee ROI

It’s no secret that LegalTech offers a myriad of benefits, but ensuring that you select the right solution for your needs and rolling new technology out across your firm can be challenging.

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Introduction

We sat down with Eversheds Sutherland, Baker Hostetler and Reed Smith who shared their expertise and experience on how to successfully implement a new LegalTech solution, drive adoption and guarantee return on your LegalTech investment.

We sat down with Eversheds Sutherland, Baker Hostetler and Reed Smith who shared their expertise and experience on how to successfully implement a new LegalTech solution, drive adoption and guarantee return on your LegalTech investment.

Agenda

1
Key considerations when deciding on LegalTech solutions
2
How to initially drive adoption and ensure continued usage of a new LegalTech solution
3
How to set and track relevant metrics and key performance indicators (KPIs) for adoption and usage
4
Overcoming Adoption Challenges and how this impacted ROI

Webinar Guests

Siobhan Hayes
Director of Knowledge Management at Reed Smith

Siobhan is Director of Knowledge Management at Reed Smith. She leads the team co-ordinating the provision of knowledge management materials for the firm’s practice and industry groups and manages the team of knowledge management lawyers.

Siobhan works on projects involving the implementation of technology and use of innovation to improve the client experience and develop more efficient ways of working. She also works closely with other knowledge services within the firm.

Leigh Zeiser
Senior Manager of Innovation
BakerHostetler

Leigh Zeiser champions the development and deployment of innovative technologies and processes to help Baker Hostetler and its clients and create a competitive advantage. Leigh works with a myriad of legal technologies but has deep expertise in Al-enabled solutions.

Leigh is recognised as a 2023 Influential Women in Legal Tech and across more than two decades of legal industry experience, she has earned a dozen awards for excellence in her career, including awards for change leadership and the 2022 International Technology Association's (ILTA) Innovative Leader of the Year.

Katrina Dittmer
Director of Legal Technology
Eversheds Sutherland

Katrina Dittmer is a law firm management professional with over 20 years of experience in the intersection of business and technology.

She is the Director of Legal Technology at Eversheds Sutherland (US), where her focus is on implementing tools and techniques that improve the firm’s legal service delivery. This includes implementing practice-facing tools that drive efficiency, identifying client-facing solutions, and driving adoption of both.

Jessica Clingham
Head of Customer Success Definely

Jess heads up Definely's Customer Success team and is our customers' first point of contact. She ensures our customers are able to take full advantage of Definely’s suite of solutions and collaborates with the product team to incorporate feedback into our products.

Jess started her career as an SDR, having to build relationships from scratch and prove the value of the solutions she was selling. She enjoyed building rapport and knew she wanted to further this, so pursed a role CSM role at the same company and has never looked back! Now, we're lucky enough to have her lead the Definely CS team!