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Definely is the primary controller of your personal information provided to, or collected by or for, the Service.
We will indicate within the registration processes of our products and services and other registration forms what types of personal information are required and those that are requested. You may choose not to submit the requested information, but that may limit or prohibit the services that Definely is able to provide to you.
For information about the handling of personal information contained in our service content, such as in case law, please read our Fair Processing Statement below.
We collect information about you in three ways: directly from your input, from third-party sources, and through automated technologies. More information about our specific third-party processors is included in Appendix 1.
2.1 Data You Provide to Us
The types of personal information that we collect directly from you depends on how you interact with us and the Service, which may include:
2.2 Data From Your Organisation
We may obtain personal information about you from the organisation with which you are employed or affiliated in order to activate and manage your access to and use of the organisation’s subscription to the Service, including:
2.3 Data From Other Sources
We also may obtain contact details and other information about you from our affiliates and from other third parties, including:
2.4 Data From Service Use, Including Cookies
The Service may automatically collect information about how you and your device interact with the Service, including:
Depending on how you interact with us and the Service, we use your personal information. to:
4.1 Your Organisation
If you access the Service through a subscription administered by your organisation, your personal information and certain usage data gathered through the Service may be accessed by or shared with the administrators authorised by your organisation for the purposes of usage analysis, subscription management and compliance, training course progress, performance and remediation, cost attribution and departmental budgeting.
4.2 Application Licensor
4.3 Our Group Companies and Service Providers
Dependent upon the Services provided, we share information with:
4.4 Your Choices
We may share your personal information with our affiliates and with sponsors, joint venture entities and other third parties, including entities for which we are acting as an agent, licensee, application host or publisher, that wish to send you information about their products and services that may be of interest to you.
The Service may let you post and share personal information, comments, materials and other content. Any such contributions that you disclose publicly may be collected and used by others. Please be careful when disclosing personal information in these public areas.
4.5 For Legal Reasons
When we collect or otherwise process any personal information within the scope of European data protection laws, we do so:
We also will disclose your personal information if we have a good faith belief that such disclosure is necessary to:
Where we rely on your consent to process personal information, you have the right to withdraw your consent at any time, and where we rely on legitimate interests, you may have the right to object to our processing.
We retain your personal information for as long as necessary to provide the Service and fulfill the transactions you have requested, or for other essential purposes such as complying with our legal obligations, maintaining business and financial records, resolving disputes, maintaining security, detecting and preventing fraud and abuse, and enforcing our agreements. If you access the Service through a subscription administered or sponsored by your organisation, we retain your organisational contact details after the termination of your organisation’s subscription to continue to communicate with you.
Your personal information may be stored and processed in your region or another country where Definely, its affiliates and their service providers maintain servers and facilities, including Belarus, Lithuania, Sweden, the United Kingdom and the United States. We take steps, including through contracts, intended to ensure that the information continues to be protected wherever it is located in a manner consistent with the standards of protection required under applicable law.
Where personal information is transferred from the European Economic Area (“EEA”) or Switzerland to a country that has not received an adequacy decision by the European Commission, we rely on appropriate safeguards, such as the European Commission-approved Standard Contractual Clauses and the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks, to transfer the data.
We implement technical and organisational measures to seek to ensure a level of security appropriate to the risk to the personal information we process. These measures are aimed at ensuring the integrity, confidentiality, and availability of personal information.
We do not knowingly collect information from children under the age of 13 or target the Service to children under 13.
10.1 Your Account
The Service may allow registered users to directly access and review their account information and make corrections or updates upon login at any time. Keeping such information up to date is the responsibility of the user. Registered users may also close their account directly through the Service or by contacting the Service’s customer support.
10.2 Your Rights
You have the right under European and certain other privacy and data protection laws, as may be applicable, to request free of charge:
If you wish to exercise these rights, please contact us. We will respond to your request consistent with applicable laws. To protect your privacy and security, we may require you to verify your identity.
The data protection representative for our business that is processing personal data within the scope of European data protection laws and located outside of the EEA and Switzerland is Defeyene Legal Solutions Limited trading as Definely.
13.1 Authors / Contributors
Where we contract with you to produce content for any of our services, such as to write books, legal analysis, reviews, guidance or legal opinion for dissemination to our subscribers, we will process some personal information about you. Such information includes:
The above information is processed in order to facilitate the publication of the work and to administer, manage and fulfil our contract with you.
You may choose not to be contacted by Definely to produce content for us by contacting us via the communications that you receive from our content development teams, or via the contact details provided within this policy.
Some of the content that we provide within our database services, by its very nature, includes personal information. This fair processing statement provides details about the personal information contained in our service content.
Save for where local legislation or court embargos apply, the case law and legal analysis that reference to this case law which we provide as part of our Services may include personal information.
It should be stressed that such personal information is a matter of official court / public record. This information has been supplied to Definely for publication to our clients by the public bodies concerned in the interests of upholding and protecting the rule of law. Further, it is important to the effectiveness of legal systems globally that our users can draw on a body of historical case law, including through understanding the circumstances of the individuals referred to therein.
Whilst the authors of the papers, journals and case commentary that we provide via our Services may refer to such records, we have no power over what is reported within the court records themselves. It is for the court to decide what personal information is to remain within the records that they disclose, and the balance to be struck between the public interests in disclosure and the privacy rights of individuals.
User Content Data
The following subprocessors are employed under contract to process User Content data in order to deliver our services, as described in section 3. We will notify customers before changing these processors.
Definely uses services provided by Microsoft Corporation, with offices at One Microsoft Way, Redmond, Washington 98052, United States ("Microsoft"). Microsoft acts as a subprocessor and data processor, inter alia for hosting our services and all related data through their Microsoft Azure platform. For information regarding the Microsoft Azure specific terms including data processing and security terms, please visit https://azure.microsoft.com/en-us/support/legal/.
The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.
Google Analytics (Google Ireland Limited)
Google Analytics is a web analysis service provided by Google Ireland Limited (“Google”). Google utilizes the Data collected to track and examine the use of www.definely.com and its Definely applications, to prepare reports on its activities and share them with other Google services. Definely has explicitly opted out of sharing analytics data with Google for purposes of ad personalisation.
Personal Data processed: Usage Data.
Place of processing: Ireland (https://policies.google.com/privacy, https://tools.google.com/dlpage/gaoptout?hl=en)
Microsoft Power BI (Microsoft Corporation)
Power BI is a data visualization tool for aggregating, analyzing, visualizing and sharing data. Definely uses Power BI to prepare reports from the data collected on Google Analytics.
Personal Data processed: Usage Data.
Place of processing: United States (https://privacy.microsoft.com/en-us/privacystatement)
Unless otherwise specified, the website www.definely.com processes any payments by credit card, bank transfer or other means via external payment service providers. In general and unless where otherwise stated, users are requested to provide their payment details and personal information directly to such payment service providers. The website www.definely.com isn't involved in the collection and processing of such information: instead, it will only receive a notification by the relevant payment service provider as to whether payment has been successfully completed.
Stripe (Stripe Payments Europe, Limited)
Stripe is a payment service provided by Stripe Payments Europe, Limited, an Irish limited company.
Place of processing: Ireland (https://stripe.com/en-gb/privacy)
These type of services allows Definely to monitor, track and limit access to its products and services to the end user without an approved application licence.
Keygen (Keygen LLC)
Keygen is a software licencing API for desktop applications and other software products.
Place of processing: Canada (https://keygen.sh/privacy/)
These type of services allows Definely to track and monitor its customer relationships.
Salesforce (Salesforce Inc)
Salesforce is a cloud-based software company that allows businesses track and manage their customers.
Place of processing: United States (https://www.salesforce.com/company/privacy/)
Last update: 15/01/2023