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Customer Success Intern

We're looking for an energetic Customer Success Intern to join our commercial team in August.

About Definely

Recognised as one of the UK’s top tech startups in 2021 by Tech Nation, Definely is a fast-growing, venture-backed company on a mission to transform the $600bn global legal services market. Our customers include some of the world’s top law firms, financial institutions and multinational corporations such as Allen & Overy, Dentons and Deloitte. We are also backed by a number of prominent investors and VCs, including Microsoft, Google for Startups, CRE VC and former dragon, Nick Jenkins.

Working with us

Given that we spend a good portion of our time at our place of work, we are firm believers that everyone should enjoy what they’re doing and who they work with. We operate a transparent workplace culture, where every person has input at every stage and level of strategic decision-making and is a valued member of the team (we promise we are not just saying that)!

We look for natural self-starters who are curious, adaptive, resilient, apply deep logic to their thinking and, most importantly, learn from every mistake!

The role

  • Interested in a customer success role, within a B2B SaaS business
  • Enthusiastic and hungry to join a rapidly growing tech startup, shape the Customer Success function and share ideas across the business to help drive growth
  • Excellent interpersonal skills: the ability to build strong relationships and rapport with existing customers
  • Self-starter: eager to learn and thrive in a high-functioning team environment
  • Data-driven approach: analyse data to proactively identify opportunities and solve problems
  • Authentic, confident and articulate, with excellent communication and presentation skills and the ability to deliver ideas clearly and concisely to internal and external stakeholders at all levels of seniority
  • Fluency in European languages is a plus

About you

  • Help develop and implement Definely’s customer success and engagement strategy to drive customer satisfaction and adoption
  • Understand the customer journey, identify pain points and bottlenecks and find innovative ways to improve the customer’s overall experience
  • Keep track of customer churn and customer satisfaction and identify ways to improve the customer experience
  • Collaborate with our customers to ensure that our product is launched effectively into their business
  • Educate the customer and end-users about the power of our products and the benefits of using them
  • Be the voice of the customer and feed this back to Definely

What we offer

  • An opportunity to be an integral part of a fast growing startup, to be able to experiment with new ideas and see them implemented
  • Work in a truly meritocratic, diverse organisation and alongside highly motivated individuals working together on the same mission
  • A chance to work with some of the world’s leading law firms, financial institutions and multinational corporations
  • Training and support
  • Competitive compensation package
  • 25 days holiday per year
  • Pension
  • Flexible Working
  • Equipment (where needed)

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Most importantly, if you’re someone with a can-do attitude who is willing to get their hands dirty to help us exceed our wildest expectations, then please do not hesitate to apply.

  • Paid internship
  • Work remotely from the comfort of your home
  • A certificate upon completion to help you in the next step of your career
  • Shadowing, mentoring, and training opportunities with our team of experts 
  • Working in an award-winning, fast-growing tech startup with customers including many of the world’s leading law firms, financial institutions and multinational corporations

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Most importantly, if you’re someone with a can-do attitude who is willing to get their hands dirty to help us exceed our wildest expectations, then please do not hesitate to apply.

Ready to apply?

If you’re excited about this opportunity, please send your CV and covering letter to careers@definely.com along with any other information that makes your application stand out.

Apply Now

Ready to start your career in LegalTech?

Send your CV and short cover letter telling us why you want to intern with us to internships@definely.com including the internship you're applying for in the subject.

Apply Now