Success Tactics: Change Management in AI and LegalTech
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It's sometimes easy to think about rolling LegalTech initiatives out as being all about the tech. But it also has to be about the people.
Satisfaction levels in LegalTech investment are surprisingly low. But how much of that is because of limitations of the tools, and how much is because of poor roll-outs within law firms and legal departments?
Our latest webinar will explore setting the stage for success, with change management strategies focused on AI and LegalTech roll-out.
Introduction
Our panel of experts will cover:
1 - Why LegalTech Initiatives Fail — and How to Set the Stage for Success.
Covering misaligned expectations, lack of engagement from senior partners or GCs, and fears around job displacement.
2 - Understanding and Demystifying AI for Legal Teams.
Deep diving into what AI is (and isn’t) in the legal context, as well as concerns around reliability, ethics, hallucinations, and explainability.
3 - Creating a Change Management Playbook for LegalTech.
Talking about how to map stakeholders, run pilots, create champions, and structure a phased rollout to capture hearts and minds.
4 - Driving Adoption and Sustaining AI Momentum.
Showcasing practical steps to build excitement, confidence, and credibility over time—especially when the "AI hype" dies down.
Agenda
Webinar Host
Richard Tromans
Richard Tromans has worked as a strategy consultant, journalist and market analyst to the legal sector since 1999.
Past roles include working at Hildebrandt International, the former strategy consulting arm of Thomson Reuters, and as Head of Research and a Strategy Consultant at Jomati Consultants LLP in the City of London.
He is also the Founder of Artificial Lawyer, the legal tech and innovation information site with a strong focus on legal AI. He is based in London, UK. He can be reached at: richard@tromansconsulting.com
Guests
Jayanth Poorna
As an engineer by qualification, a software developer by training and a specialist in culture, leadership and change, Jay brings the unique ability to see technology, operating models and transformation through the lens of human experience. Over the past twenty-five years, Jay has been helping leaders lead their businesses successfully by being agile in the face of rapid change, disruptive technologies and changing employee and social expectations.
At Korn Ferry, Jay is a senior leader in the Culture, Change and Communications practice and the UK&I Consulting Leader for Telco & Technology sectors. Jay works with the Board and the C-suite, helping them show up as Chief Culture Officers and create a culture that inspires and enables employees to deliver on the strategy and purpose of the organisation.
Prior to joining Korn Ferry, Jay worked at global ‘Big 4’ and other consulting firms where he was part of the leadership team for Human Centric Change. In this role, Jay helped clients achieve business benefits from their transformation initiatives by coaching leaders; helping craft compelling narratives for change; building “viral” peer influence networks and driving adoption of new technologies and operating models.
Jay holds a first-class degree in Engineering from Bangalore, India, is an accredited practitioner of psychometric tools such as the MBTI® and Belbin Team roles® and a qualified coach (he has coached for the British Olympic Association, St. Mary Magdalene Academy and the 30% Club among others).
Molly Taylor
Molly Taylor leads the Customer Success team at Definely, where she is dedicated to ensuring clients achieve measurable value from Definely's legal products.
Before joining Definely, Molly held roles in Customer Success and Account Management, looking after major clients for organisations like DXC Technology, Workshare, Litera and Legl.
Molly and her team play a pivotal role in onboarding new clients, nurturing long-term relationships, and driving product adoption across a diverse portfolio of law firms and in-house legal teams.
To be revealed
More info coming soon